joha9's Privacy Policy — Your Information, Our Responsibility
The security of your personal information is joha9's highest priority. This policy describes how we collect, use, and protect your data.
1 Introduction & Scope
joha9 operates a safe and reliable online gaming platform for players in Bangladesh. This privacy policy ("Policy") describes how joha9 collects, processes, stores, and protects your personal information when you use our website, mobile application, and related services (collectively, the "Platform").
Important: By registering an account or using any service on our Platform, you are considered to have given your consent to the terms of this privacy policy. This policy may be updated from time to time — any changes will be published on this page.
This policy applies only to information provided through the joha9 Platform. It does not apply to third-party websites or services.
2 What Information We Collect
Information You Provide Directly
Information you provide yourself when registering and managing your account:
- Full name and date of birth
- Email address and mobile number
- Government-issued ID details for identity verification
- Payment information (applicable for bKash, Nagad, Rocket, or bank transfers)
- Information provided when contacting our support team
Automatically Collected Information
When you use our Platform, certain information is collected automatically:
- IP address and device identifier
- Browser type and operating system
- Platform activity logs (login time, game activity, transaction history)
- Information collected through cookies and similar tracking technologies
Identity Verification Information (KYC)
To comply with financial regulations and for fraud prevention purposes, we may collect:
- National ID (NID) or passport details
- Proof of residential address
- Documents verifying ownership of the payment method
Usage & Preference Data
To improve your experience, we collect:
- Game preferences and playing patterns
- Betting history and amounts
- Participation in promotional offers
- Support request and complaint history
3 How We Use Collected Information
joha9 uses your personal information only for the following legitimate purposes. We collect and use only the minimum information necessary for each purpose.
Service Operations
To create and manage accounts, process deposits and withdrawals, and provide gaming services.
Identity Verification
To confirm your age (21+), verify account ownership, and prevent fraud.
Customer Support
To provide 24/7 support via live chat and email, and to resolve complaints and inquiries.
Security & Protection
To maintain account security and prevent cyberattacks and unauthorized access.
Service Improvement
To analyze user experience and improve Platform functionality and the gaming portfolio.
Legitimate Communications
To inform you about relevant promotions, bonus offers, and important Platform updates (only after you have given consent).
4 Information Sharing & Disclosure
joha9 never sells your personal information to third parties. Information may be shared only in the following limited circumstances:
Service Provider Partners
Limited information may be shared with trusted third parties necessary for operating our services — such as payment processors (bKash, Nagad, Rocket, and banks), identity verification agencies, and IT service providers. All such partners operate under strict confidentiality agreements and may use information only for specified purposes.
Legal Obligations
Information may be disclosed where required to comply with court orders, lawful requests from law enforcement authorities, or applicable legal regulations. In such circumstances, we provide only the minimum information legally required.
Fraud & Crime Prevention
Information may be provided to relevant authorities when required for the investigation of money laundering, fraud, or other illegal activity. This is essential to protect the interests of all joha9 players.
Clear commitment: joha9 does not and will not sell your personal information to any advertiser, data broker, or unrelated third party.
5 Cookies & Tracking Technologies
joha9 uses cookies to improve your browsing experience and ensure the functionality of its services.
Essential Cookies
These cookies are essential for the Platform's core functionality — maintaining login status, security verification, and transaction processing. These cookies cannot be disabled because the Platform will not function properly without them.
Analytical Cookies
These cookies are used to understand how the Platform is used. This information helps us improve our services. You can disable these cookies from your browser settings.
Preference Cookies
These cookies are used to remember your language preference, theme settings, and other personalized preferences.
Cookie Controls
You can control or delete cookies from your browser settings at any time. However, disabling certain cookies may limit some features of the Platform.
6 Data Protection & Security Measures
joha9 applies industry-standard technical and organizational security measures to protect your personal information.
Technical Security
- SSL Encryption: All data transfers are encrypted using advanced SSL/TLS technology.
- Data Encryption: Stored sensitive information is kept in an encrypted state.
- Firewall & Anti-DDoS: Advanced firewall and cyberattack prevention systems are active.
- Two-Factor Authentication: Two-factor authentication is available to prevent unauthorized access to accounts.
- Regular Security Audits: Security audits are conducted regularly by independent third parties.
Organizational Security
- Only authorized staff have access to personal information on a need-to-know basis.
- All staff receive training on data protection and privacy.
- A data breach response plan is in place to respond immediately in the event of a breach.
- Regular internal reviews are conducted to ensure the level of protection is maintained.
In the event of a data breach or security incident, joha9 will notify affected users as quickly as possible and in accordance with applicable legal requirements.
7 Data Retention & Deletion
joha9 retains your information only for as long as necessary. Retention periods depend on the type of information and applicable legal requirements.
Account Information
All account information is retained while your account is active. Even after account closure, some information may be retained for a defined period to meet legal obligations.
Financial Transaction Data
Financial transaction data must be retained for an extended period to comply with anti-money laundering and financial regulations.
Communication History
Records of customer service interactions are retained for a defined period to ensure service quality and for dispute resolution purposes.
Data Deletion Requests
You have the right to request deletion of your data. However, information subject to legal obligations may not be immediately deletable. For such requests, email [email protected].
8 Your Rights & Controls
joha9 is committed to giving users maximum control over their personal information. Your key rights are described below:
Your Information Rights
- Right of Access: You may request to know what personal information joha9 holds about you.
- Right to Rectification: If your information is inaccurate or incomplete, you may request a correction.
- Right to Erasure: In certain circumstances you may request deletion of your personal information, though this may not apply where legal obligations exist.
- Right to Restrict Processing: In certain circumstances you may request that processing of your information be restricted.
- Right to Data Portability: You may request your information in a common format.
- Right to Opt Out of Marketing: You may stop receiving promotional emails or messages at any time.
To exercise any of the above rights, email [email protected]. We will verify your identity and respond to your request as quickly as possible.
9 Protection of Minors
21+ Age Restriction
joha9's services are for those aged 21 and over only. We do not intentionally collect any personal information from minors. Age verification is an integral part of our registration process.
If it becomes known that a minor's information is in our system, we will immediately close that account and delete all associated information.
If you become aware that a minor has registered on our Platform, please notify us immediately at [email protected].
10 Third-Party Services & Links
External Service Providers
Our Platform includes services from third-party game providers (such as PG Soft, Pragmatic Play, JILI, Spribe, Evolution Gaming, Ezugi, Microgaming, NetEnt) and payment providers. These third parties have their own privacy policies and joha9 is not responsible for their data practices.
Your interactions with third-party services will be governed by those parties' own policies. We recommend that you review the privacy policy of any third-party service before using it.
11 Policy Changes & Updates
Notice of Changes
joha9 reserves the right to update this privacy policy at any time. For significant changes, we will:
- Update the "Last Updated" date on this page.
- Notify registered users by email where applicable.
- We may display a notice about changes when you log in to the platform.
If you continue to use the platform after the changes, you will be considered to have agreed to the updated policy. Therefore, it is recommended that you review this page regularly.
12 Contact & Complaints
For any questions or concerns about this privacy policy, or to exercise your data-related rights, please contact joha9.
Contact Us
Our dedicated support team is always ready to help with any privacy-related questions. Live chat support is available 24/7, or email us at: [email protected]
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